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Tinams-'s Privacy Policy

Your personal data is our most important responsibility. On this page, you can learn exactly how Tinams collects, uses, and protects your data.

Last Updated: January 1, 2026
Table of Contents

1. Introduction

Welcome to Tinams. This Privacy Policy ("Policy") explains how the Tinams platform collects, uses, stores, and protects your personal data. By creating an account or using our services, you are considered to have accepted the terms of this Privacy Policy.

Tinams is a trusted online gaming platform for players in Bangladesh. We believe privacy is a fundamental right, and we take that right seriously. Every transaction and piece of data on our platform is protected with the highest level of security.

This Privacy Policy applies to all Tinams services, including our website, mobile app (where applicable), casino games, Live Casino, Sports Betting, and payment services. Your data is a responsibility we take seriously.

Important: This Policy is a legal document. Please read and understand it in full. If any part is unclear, contact our support team for assistance.

2. Information We Collect

Tinams only collects data that is necessary to provide you with the best service and to keep the platform secure. Below is a detailed breakdown of what we collect:

Data Types Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number Account Communication & Security
Financial Information Mobile banking number, transaction history Payment Processing
Technical Information IP address, device information, browser type Security & Fraud Prevention
Usage Information Gaming history, betting patterns Service Improvement & Responsible Gaming

We do not collect any additional data without your consent. We do not secretly track any information beyond what you voluntarily provide, such as messages sent in live chat or details submitted in support tickets.

3. How We Use Your Information

Tinams uses your personal data only for specific, legitimate purposes. The main reasons we process your data are:

  • Account Management: To create, verify, and maintain your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To improve your experience and develop new features.
  • Legal Obligations: To comply with legal requests from government or regulatory authorities.
  • Responsible Gaming: To identify problematic gaming patterns and provide the necessary support.
  • Contact: To send you important updates, bonus offers, and promotional information (only with your consent).
We will never: We will not sell your personal data to third parties for commercial purposes or use it for irrelevant advertising without your consent.

4. Data Sharing & Disclosure

Tinams does not share your personal data with third parties, except in the limited circumstances outlined below:

  • Payment Partners: Mobile banking providers such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
  • Technology Providers: Technology partners required to operate our platform work under strict confidentiality agreements.
  • Legal Obligations: Data may be disclosed as required to comply with a court order or legal directive from a government authority.
  • Business Transfers: In the event of a change in ownership, the new owner will be bound by this same Privacy Policy.

If a third party requests us to share your information and it falls outside any legal obligation, we will inform you in advance and seek your consent before proceeding.

Please Note: Tinams never sells your data. Any data shared with third parties is strictly limited to the minimum necessary.

5. Data Security Measures

Tinams uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third parties.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): Option to enable 2FA on your account for an extra layer of security.
  • Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
  • Encrypted Database: All sensitive data stored on our systems is kept in encrypted format.
  • Regular Security Audits: Third-party security experts regularly audit our systems.
  • Staff Training: All our staff receive regular training on data protection.
Security Incidents: In the event of a data breach, Tinams is committed to notifying affected users within 72 hours.

6. Cookie Policy

The Tinams website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Required for login sessions, security tokens, and payment processing. The platform cannot function without these.
  • Functional Cookies: To remember your preferred language, game settings, and UI customizations.
  • Analytics Cookies: To understand how our platform is being used and to improve our services.
  • Marketing Cookies: To show relevant promotional content, only with your consent.

You can delete or block cookies at any time through your browser settings. Please note that blocking essential cookies may cause some features of the platform to stop working.

7. Your Data Rights

Tinams believes every user should have full control over their own data. You have the following rights:

  • Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of any inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your data under certain conditions.
  • Right to Restrict Processing: The right to request that processing of your data be restricted in certain circumstances.
  • Data Portability: The right to receive your data in a structured format.
  • Right to Object: The right to opt out of marketing communications at any time.
Exercising Your Rights: To exercise any of the rights above, email us at [email protected]. We will respond within 30 days.

8. Protection of Minors

Tinams services are intended for individuals aged 18 and above. We do not knowingly collect or process data from minors.

If a parent or guardian believes their child has opened an account on Tinams, please contact our support team immediately. We will promptly close the account and delete all associated data.

Age Verification: Tinams may request a national ID or passport at registration or at any later time to verify your age.

9. Data Retention Period

Tinams retains your data for as long as necessary, then deletes it securely. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For the duration your account is active and up to 5 years after closure.
  • Transaction Records: A minimum of 5 years in compliance with financial regulations.
  • KYC Documents: Generally 5–7 years in accordance with legal obligations.
  • Log & Session Data: Up to 12 months.
  • Marketing Preferences: Updated immediately after opting out.

Once the designated retention period expires, data is securely deleted or anonymized in a way that cannot be recovered.

10. Policy Changes

Tinams may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through the platform. You will be informed before any changes take effect.

Continued use of Tinams after any changes are made will be considered acceptance of the updated policy. It is good practice to check this page regularly.

Notice of Changes: For significant changes, you will be notified at least 30 days before they take effect.

11. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

  • Email: [email protected]
  • Response Time: Typically within 24 to 48 hours.
  • Live Chat: 24/7 support is available by logging in to the platform.
  • Language: Support is available in both Bengali and English.
Data Protection Officer: For formal complaints regarding your privacy rights, email our Data Protection Officer directly at: [email protected]

What Makes Tinams' Privacy Policy Different

Tinams doesn't just make promises — we keep them. See how we protect your data.

End-to-End Encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption. No unauthorized access by hackers or third parties is possible.

Your Data Is Never Sold

Tinams never sells your personal data to third parties. Your data is used solely to improve your experience on the platform.

Regular Security Audits

An independent third-party team of experts audits and certifies our security systems every quarter.

Full Data Control

View, correct, or request deletion of your data directly from your account. You are in full control.

Full Policy in Bengali

Instead of complex legal language, all policies are written in plain, clear English so every user in Bangladesh can easily understand them.

Instant Breach Notification

In the event of a data security incident, we will notify all affected users directly by email within 72 hours.

Privacy FAQs

Answers to the most frequently asked questions about our Privacy Policy.

Absolutely not. Tinams never sells your data to third parties. Only the minimum information necessary may be shared, and only for payment processing or legal compliance purposes.

Yes, you can request deletion of your data. However, financial transaction records are required by law to be retained for a specified period. Email us at [email protected].

Only with your consent. You can opt in or opt out of marketing communications during registration, and change your preference at any time from your settings.

Contact our support team right away. We will promptly lock the account, investigate the incident, and help you recover access. Our 24/7 support team is always ready.

Yes, but solely for service improvement, security assurance, and responsible gaming monitoring. Your gaming data is never shared externally.

You will receive a notification at your registered email address at least 30 days before any significant changes take effect, and a notice will be displayed on the platform.
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